Refund Policy — Vantry

This Refund Policy explains how Prentis Tech handles refunds for subscriptions to the Vantry platform. By purchasing a subscription, you agree to the terms below.

1. Monthly Subscriptions

Monthly subscriptions are non-refundable. Since access is granted immediately and billed in advance for the full month, fees paid for any monthly period will not be refunded, credited, or pro-rated for partial use, regardless of when cancellation occurs. Cancellation will stop future renewals only.

2. Annual Subscriptions

Annual subscriptions are eligible for a pro-rated refund within fourteen (14) days of the most recent annual renewal, provided:

• the refund request is received by us in writing within the 14-day window;
• the account is in good standing and not in breach of our Terms & Conditions;
• the refund corresponds to the unused full months remaining in the annual term.

Refund requests submitted after the 14-day window will not be eligible for any refund, though the subscription will remain active until the end of the paid annual period.

3. How to Request a Refund

To request a refund, please email contact@prentis.tech with your account email, organisation name, and the reason for your request. Approved refunds will be processed back to the original payment method within ten (10) business days.

4. Non-Refundable Items

The following are expressly excluded from any refund:

• setup, onboarding, or customisation services already delivered;
• third-party fees (such as payment processor charges) incurred on your behalf;
• monthly subscription fees as described in Section 1.

5. Termination for Cause

Where we terminate your account for breach of our Terms, no refund of any kind shall be payable, and any outstanding fees for the remainder of the then-current billing period remain due.

6. Contact

For refund-related questions, please contact contact@prentis.tech or call +971 6 740 9268.